NSC Patient Frequently Asked
Questions
This document addresses common questions patients may have regarding the NSC
app, its features, and privacy measures.
Using the App
1. My chat feature doesn't work, what do I do?
The chat feature is not enabled by default. Please contact your physicianʼs office
directly and ask them to enable it if you would like to use it.
2. My protocol is incorrect.
Please contact your physicianʼs office to have your protocol corrected. Your doctor or
a member of their clinical staff can easily update it for you from their dashboard.
3. I did my exercises but forgot to log them in the app.
Itʼs important to log your activities every day to help your doctor track your progress.
You can easily log your activity once a day, and we'll send you a gentle reminder if you
forget.
Privacy & Security
4. Is my information safe?
Yes, your information is completely safe. The NSC app is HIPAA Compliant and utilizes
industry-leading security to ensure your personal health data is protected and kept
private at all times.
Billing
5. Does my insurance cover this?
CMS Medicare) covers these services. We have had mixed results with private
insurance companies, as coverage can often be state-dependent. We recommend that
your physician still bills for these services, as many have had success with private
insurance.
